Home / Arctic Griddle FAQs

Your products are more expensive than the Chinese units. Are they really worth it?

While understandable, we believe looking only at the upfront price of the Arctic Griddle is short sighted. With our ice cream roll machines you are investing in vastly higher reliability, safety, and performance. They also come with superior support and a 1 year warranty that is actually honored. It's easy to show that our products will not only save you money but they can increase your profits when you consider not having to replace your units every 3-6 months, the potential lost revenue from your pans being down for weeks, and from energy efficiency savings. The portability of our Arctic Griddle cold plates also makes it easier to use your machines to cater events, potentially one of the most profitable aspects of a rolled ice cream business. Our products are also half the price of another vendor out of the United Kingdom claiming to provide a similar high reliability unit. Our units may require more of an investment upfront but purchasing another unit will ultimately cost you much more in the long run. 

Are your units UL and NSF certified?

Can you make us a custom version of the Arctic Griddle?

Are your products made in the USA?

My Arctic Griddle's pan temperature fluctuates. What is normal?

Help! - It looks like the metal is coming off the pan, what is wrong?