While understandable, we believe looking only at the upfront price of the Arctic Griddle is short sighted. With our ice cream roll machines you are investing in vastly higher reliability, safety, and performance. They also come with superior support and a 1-year 100% (parts/labor/shipping) warranty that is actually honored. We also provide a 30 day, no questions asked, money back guarantee. (See below for details)

It's easy to show that our products will not only save you money but they can increase your profits when you consider not having to replace your units every 3-6 months, the potential lost revenue from your pans being down for weeks, and from energy efficiency savings. The portability of our Arctic Griddle cold plates also makes it easier to use your machines to cater events, potentially one of the most profitable aspects of a rolled ice cream business. Our products are also half the price of another vendor out of the United Kingdom claiming to provide a similar high reliability unit. Our units may require more of an investment upfront but purchasing another unit will ultimately cost you much more in the long run. 

We want you to have ultimate confidence in making your purchase with us. As part of this, we offer a 30-day money back guarantee on all of our machines. You can return them for any reason, no questions asked. All that is required is for us to receive them back in working condition. The only money that is not refunded is the shipping costs. This is to help prevent individuals from abusing our policy. 

Since first developing the Arctic Griddle, we have designed our unit to be certified to UL621 and NSF7 standards. The Arctic Griddle has been through a preliminary design review with our certifying company, Intertek ETL. However, the final certifying process take a significant period of time and investment. Each manufacturing facility must also be certified every three months. Because we have parts manufactured at multiple locations within the USA, each of these sites must also be certified, adding significantly more costs to the certifying process. While we are still moving toward full certification, we do not have a date for completion at this time. 

The goal has been to offer our Arctic Griddle units outside the North American market within 6 months. However, there are challenges that we need to be able to address beyond just changing the voltage rating of the electronics. Most notably, we need to change to a flammable refrigerant which will require a significant investment. 

As a small business, we specialize in being able to complete custom run products quickly. Whether you need a simple modification to one of our existing Arctic Griddle products or you need a new product from the ground up, we can help. 

We believe our Arctic Griddle units are made in the USA. However, the legal answer is more nuanced because it is not a yes or no question. Claiming a product is made in the USA is legally controlled by the FTC. In order to claim the unit is made in the USA the majority of the components must be made in the USA as well as the assembly itself. Most but not all of our parts are made in the USA, the compressor and solenoids are the two main exceptions. However, without these specialized products our Arctic Griddles would not be possible in the current form. The Arctic Griddle is an American made product. It was designed in the USA, the majority of the parts are made in the USA, and all of the final assembly is completed in the USA. Support for our units is also done from the USA in native English. We are still seeking legal advice as to if we can use the "Made in the USA" logo without running into problems with the FTC.

We believe our new Arctic Griddle pans are a superior alternative to the Anti-Griddle. Click here for a full review of the differences between the two units and how the Arctic Griddle opens new possibilities. 

The Arctic Griddle uses a solenoid to control the flow of refrigerant and as a result the pan's temperature. When the temperature of the pan reaches 1 degree below the setpoint the solenoid turns on, allowing the pan temperature to slowly rise. When the pan temperature hits 1 degree warmer than the setpoint the solenoid turns off. Because of the thermal momentum of the refrigeration system the temperature may continue to rise 1 to 2 degrees more before the temperature slowly starts to come back down to the setpoint. This is normal and still provides tighter temperature regulation than most pans on the market. We are often asked if we can keep the temperature regulation to swing to no more than 1 degree. Unfortunately, this is not really practical as the solenoid would have to switch on and off very frequently. As a result, the solenoid would wear out very quickly and no longer work (even with the 1 million rated switching cycles of the high quality solenoids we use.)

The other issue that often concerns our customers (especially customers use to the cheap Chinese machines) is why does the pan temperature rise so much when ice cream mix is put on the pan? This is simple thermodynamics. The pan is at a very cold temperature, where as the ice cream mix, even if chilled, is at a much warmer temperature. When you pour the warm mix on the pan top the temperature of the pan will quickly rise. This is easily detected by the temperature sensors of the pan top which are placed within the rolling area, directly on the backside of the pan. As a result, the actual temperature displayed on the unit is the temperature of the ice cream. So why doesn't my Chinese machine experience this? It does! The difference is where the temperature sensors are placed within the machine. Many manufacturers place the sensor on the refrigeration coils and not the pan itself. This type of temperature measurement does appear to be more stable but it is far less accurate because it does not reflect the true temperature of the pan top. We believe it is more important to know the exact temperature of your ice cream on the pan top. 

You can refer to our user manual for more information.

Our Arctic Griddle machines now all ship with scrapers guaranteed not to scrape off or gouge the metal pan tops. After we had a report of metal coming our machines we did an investigation and found that some of the cheap scrapers out there our customers were  using are made of a material which is harder than the stainless steel 304 material our pans our made of. This harder material, combined with a jagged rolling edge, these scrappers can put noticeable amounts of metal into an ice cream roll. This should not happen with the proper scrapers, so we now include a quality set of scrapers with each unit. If you need an additional set you can purchase them from our website.